We have no idea of an ETA and apologize for the inconvenience, but this has also caused us an inconvenience.
Posted Sep 04, 2023 - 01:36 EDT
Update
We're still awaiting a response
Posted Sep 03, 2023 - 15:06 EDT
Update
hoping for a response by the morning
Posted Sep 03, 2023 - 02:40 EDT
Update
still awaiting an answer
Posted Sep 02, 2023 - 21:21 EDT
Update
Why did this happen? About a week ago we went and added the rest of our employees to some things, except the help desk, and we weren't sure how to not add them to the help desk. As we went over the threshold of 3 users within the help desk. Atlassian felt the need to switch us to their standard plan as a trial. The trial ended and now we can't access the product. We're waiting for Atlassian to respond to our support request.
Posted Sep 02, 2023 - 15:24 EDT
Identified
Currently, our helpdesk which is run on Atlassian's Jira is down due to payment issues. We'll be back soon!